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Interactive Voice Response Implementation
Taxonomy Code: TP-3350.8500-330
Programs that help nonprofit organizations, small businesses and other groups select, install and effectively use software that allows people accessing an automated attendant to navigate the menus using speech. Distinguishing features include the number of words the system can recognize, the number of languages it supports, the number of tiers permitted and the number and type of reports which document use of the system.
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Automated Attendant Implementation (TP-3350.8500-050)